Service Providers Policy

1. Introduction

Welcome to FeCare, a home medical app that provides a range of in-home medical services. As a service provider on our platform, you are expected to comply with the following rules and regulations to ensure the highest level of quality and safety for our clients.

2. Qualifications and Licensing:

All service providers must be properly licensed and qualified to provide the services they offer. FeCare ensures that all partner companies and service providers meet the appropriate licensing and qualification standards in their respective fields.

3. Training and Certification:

Service providers must be trained and certified in the services they provide to ensure the highest level of quality and safety. FeCare does not provide training to service providers.

4. Professionalism and Conduct:

All service providers are expected to maintain a professional demeanor and conduct themselves in a manner that reflects positively on FeCare and our partner companies. Any unprofessional conduct or behavior that negatively impacts the client's experience may result in termination of the service provider's partnership with FeCare.

5. Availability:

At FeCare, we value our customers’ time and strive to ensure that the highest quality of service is provided to them. Service provider availability is crucial to FeCare's mission of providing top-notch medical services to patients in the comfort of their own homes. We expect all our Service Providers to be available for appointments as scheduled and to take their responsibilities seriously.

6. Liability and Insurance:

Service providers on FeCare are responsible for ensuring the safety and well-being of their clients during the provision of their services. Service providers agree to not hold FeCare liable for any injuries or harm that may result from client actions or other factors beyond FeCare's control.

7. Quality Improvement:

FeCare App is committed to continuous quality improvement of all services provided through our platform. To support this, we will:

• Conduct regular audits of service delivery to ensure compliance with this policy and applicable laws and regulations.

• Review client and service provider feedback to identify areas for improvement.

• Provide ongoing training and support to service providers to improve service delivery.

8. Safety and Security

The safety and security of all parties involved in the provision of in-home services is of utmost importance. To ensure this, we require that all service providers comply with our safety policies and procedures, which include:

• Conducting a safety assessment of the home environment prior to service provision

• Using appropriate safety equipment and techniques during service provision

• Complying with all applicable laws and regulations related to service provision

• Reporting any accidents or injuries that occur during service provision immediately to FeCare

9. Privacy and Confidentiality

We take the privacy and confidentiality of our clients very seriously. All personal and health-related information will be kept confidential and will only be shared with the client's consent. Service providers are required to comply with our privacy policies and procedures, which include:

• Protecting all personal and health-related information from unauthorized disclosure

• Complying with all applicable laws and regulations related to privacy and confidentiality

• Obtaining the client's consent prior to sharing any personal or health-related information

10. Termination of Services

FeCare reserves the right to terminate a service provider’s contract for any reason, including but not limited to:

1. Failure to meet eligibility requirements or maintain required licenses or certifications.

2. Breach of FeCare's policies.

3. Misconduct or negligence in the provision of services.

4. Unsatisfactory performance or substandard quality of care.

11. Complaints and Disputes

At FeCare, we take complaints and disputes seriously and have a process in place to address any issues that may arise between service providers and clients.

In the event that a client has a complaint or dispute with a service provider, the client can reach out to our customer support team, who will investigate the matter and work to resolve the issue. Our team will assess the situation and take appropriate action, which may include mediating the dispute or providing a refund, where necessary.

Similarly, in the event that a service provider has a complaint or dispute with a client, they can also reach out to our customer support team. We will investigate the matter and work to resolve the issue in a fair and timely manner. Our team will take appropriate action to mediate the dispute, and if necessary, may restrict the client's access to our services in order to protect the interests of our service providers.

We encourage all service providers and clients to communicate with one another in a respectful and professional manner. In the event that a dispute arises, we ask that both parties remain patient and work together to resolve the issue. If the issue cannot be resolved through communication, our customer support team is always available to assist and facilitate a resolution.

At FeCare, we are committed to providing a safe and fair platform for both our service providers and clients. We take all complaints and disputes seriously and work diligently to address and resolve any issues that may arise.

12. Changes to the Policy:

FeCare reserves the right to make changes to our Service Providers Policy at any time. If we make any significant changes, we will notify you through our app or by email. By continuing to use our app and services, you agree to the updated policy.

Thank you for reading our Service Providers Policy. If you have any questions or concerns, please do not hesitate to contact our customer service team.

By using our service or providing your services through our platform, you agree to the terms outlined in this policy. If you have any questions or concerns, please contact us at policy@fe-care.com.