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Why is it important to provide feedback?
Why is it important to provide feedback?
Providing feedback can help your service provider understand what they are doing well and where they could improve, leading to a better overall experience for you and future clients.
How can I provide feedback?
How can I provide feedback?
After your virtual consultation, you will be prompted to rate your experience and provide comments if you wish. You can also provide feedback at any time by selecting the “Feedback” option in your profile's page.
How will my service provider use my feedback?
How will my service provider use my feedback?
Your service provider will review your feedback and use it to improve their approach and better meet your needs.
How long will it take for my service provider to respond to my feedback?
How long will it take for my service provider to respond to my feedback?
Your service provider may respond to your feedback directly through the FeCare app, or they may use it to inform changes to their services in the future. There is no set timeline for response.
What happens if I submit negative feedback?
What happens if I submit negative feedback?
Negative feedback can be valuable for your service provider to understand where they can improve. Your service provider may follow up with you to discuss your concerns and address any issues.
What happens if I have a complaint or issue with my service provider?
What happens if I have a complaint or issue with my service provider?
If you have a complaint or issue with your service provider, you can reach out to the FeCare team directly for assistance.
How can I view and respond to client feedback within the app?
How can I view and respond to client feedback within the app?
To view client feedback within the app, navigate to Profile page then select "Feedback". You will see a list of feedback from clients, along with their ratings and comments. You can respond to the feedback by clicking on the comment and typing a reply.
Can I see which clients provided feedback?
Can I see which clients provided feedback?
Yes, you can see which clients provided feedback. When you view the feedback within the app, you will see the client's name or username associated with each feedback comment.
What should I do if I receive negative feedback from a client?
What should I do if I receive negative feedback from a client?
If you receive negative feedback from a client, it is important to take the feedback seriously and address any concerns or issues raised. You can respond to the feedback within the app and work to find a solution that will address the client's concerns and improve their overall experience.
Can I publicly share positive feedback that I receive from clients?
Can I publicly share positive feedback that I receive from clients?
Yes, you can publicly share positive feedback that you receive from clients. Sharing positive feedback can be a great way to promote your services and attract new clients.
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