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Forgot password?
Forgot password?
When attempting to log in, if you receive the error message "Invalid E-mail or Password", click on the " forgot your password?" link.
Enter your email address as requested and we will email you a link to reset your password. You need to reset your password within 24 hours of receiving our email. If you don't see the message in your inbox, check your Junk Mail folder and mark the message as "Not Junk" or "Safe".
I haven't received my activation email
I haven't received my activation email
If you have not received your activation email, please log into your account and ensure you have entered the correct email address. Please also check your junk and spam folders.
If after 24 hours, you still have not received the email, please email us at support@fe-care.com, directly from the email address used to register your account.
How do I edit my account details?
How do I edit my account details?
You can edit your Full name, DOB, Gender, Username, and Phone number, by visiting your Profile page, then click on "Edit" found on top right of your page.
You can change your e-mail address and password in your Settings page which can be found in your profile page.
Please note once you verify your Email or Phone number, you can't remove them. But you still have the ability to change them.
How do I register as a specialist?
How do I register as a specialist?
Tap on the profile button and find the sign up form for "Specialist".
Fill in the required information, including your name, contact details, medical license number, and other relevant details.
Submit the registration form, and our team will review your application.
Once your application is approved, you will be able to provide home visit and virtual consultation services to our clients.
Please note that the registration process for specialists may take up to a week, as we carefully review each application to ensure that our clients receive high-quality medical care from qualified professionals. If you have any questions or concerns about the registration process, please feel free to contact our support team for assistance.
My account is blocked
My account is blocked
If you try to login and receive a message advising you your account has been quarantined or banned, you will need to email support@fe-care.com.
If your account has been banned, this means that your account has been blocked indefinitely and that you cannot use our services anymore on fe-care.com.
To confirm the reason your account is blocked, please email support@fe-care.com, directly from the email address used to register your account.
My phone number is already registered to another user
My phone number is already registered to another user
If you see this message when attempting to SMS verify, please email support@fe-care.com with your username and the number you are trying to verify, we can then find out on what account the number was registered.
Deactivating accounts
Deactivating accounts
Non- registered and registered users of our sites can request we delete any personally identifiable information we hold. In some instances we may be unable to delete your data if we are required to retain it to comply with our legal obligations (including requests from law enforcement agencies).
You can learn more about your right to data deletion and how long we retain data for by reading our Privacy Policy.
Do I have to pay to create an account?
Do I have to pay to create an account?
No, you can create an account on FeCare for free.
Can I use FeCare without creating an account?
Can I use FeCare without creating an account?
Some services might require you to create an account on FeCare to pay for them while others might not.
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